We believe that culturally sensitive aged care services are better choice for CALD aged care consumers
Older Australians from CALD backgrounds are the fastest growing group of consumers of aged care services.
2011 census data and projection by Australian Institute of Health and Ageing indicate that people of Eastern European background are one of the fastest growing aged care consumer groups. Some of Eastern Europeans are also the most aged CALD communities in Australia.
In a competitive aged care market, providers should see this as an opportunity to extend theirs consumer base.
Meeting the needs of older people from CALD background can be a difficult task. The expectations and needs of this consumer group are often shaped not only by languages but also by cultural needs, reasons for migration, experiences of settlement, age, sex, religion and socio-economic status.
The challenge to meet these expectations requires the whole organisation’s approach, which means that management and staff needs to gain knowledge, understanding and skills to identify and address those need of CALD consumers.
In the new aged care system, driven by consumer’s choice, this can be the edge needed to successful delivery of care to CALD consumers.
While the EECALD Project has ceased, we hope that the resources it produced will empower and equip aged care providers with the knowledge and skills to deliver better care to Eastern Europeans.
You can read more about the EECALD Project here: